Refund policy
All Sales Are Final
Due to the custom, handcrafted nature of our products, CU-COPPER DESIGN does not accept returns or exchanges. All items are made to order and cannot be restocked or resold.
Damaged Items
Items damaged during shipment are not eligible for a refund. We strongly recommend purchasing carrier insurance at the time of order to ensure full coverage against transit damage.
Non-Delivery Due to Carrier or Customs Fees
If a package is held or returned by the carrier due to unpaid cash on delivery (COD) fees, customs duties, import taxes, or brokerage fees, the order is not eligible for a refund. These fees are the sole responsibility of the buyer and are outside of our control. Please ensure you are aware of any applicable carrier or customs fees before placing your order.
Order Cancellations
As all products are made to order, cancellations are not accepted once production has begun. Please contact us immediately at copperdesign@mail.com or +1 (778) 242-3080 if you have concerns about your order.
Disputes & Chargebacks
By placing an order with CU-COPPER DESIGN, the buyer agrees to these terms. In the event of a payment dispute, CU-COPPER DESIGN reserves the right to submit all available evidence — including order details, shipping confirmation, and these terms — to the card issuer.
Contact Us
For any questions, please reach out before placing your order:
- Email: copperdesign@mail.com
- Phone: +1 (778) 242-3080
- Address: 46766 Wood Spring Place, Chilliwack, BC V2R 3W6, Canada