Product Durability & Weather Resistance
Are your copper products weather-resistant?
Yes. Our copper mailboxes and outdoor pieces are crafted from 16oz copper a premium-grade material prized for its natural durability and longevity. Copper develops a protective patina over time that actually strengthens its resistance to the elements. Whether exposed to rain, UV, or coastal air, our products are built to last decades with minimal maintenance.
What materials are used in your products?
Every piece is handcrafted in our Canadian workshop using 16oz copper — the same gauge used in architectural and heritage applications. No shortcuts, no substitutes. The result is a product with exceptional weight, finish quality, and lifespan.
Customization Options
Can I personalize my order with custom numbers or text?
Absolutely. We offer personalized house numbers and address plaques tailored to your specifications. Simply include your details at checkout or reach out to us directly before placing your order.
Do you accept custom sizes or bespoke orders?
Yes — we welcome custom commissions. If you have specific dimensions, finish preferences, or a unique design in mind, contact us to discuss your project. Custom orders are quoted individually based on scope and materials.
Shipping & Delivery
Do you offer free shipping?
Yes. We offer complimentary shipping to customers in the United States and Canada. Please note that while we cover the cost of shipping, any additional fees imposed by the carrier — including cash on delivery (COD) fees, customs duties, import taxes, or brokerage fees — are the sole responsibility of the buyer. These charges are assessed by the carrier or customs authority and are outside of our control.
Are there any additional fees at delivery?
For cross-border shipments (U.S. orders and international), buyers may be subject to carrier-imposed COD fees, customs duties, import taxes, or brokerage fees. These are not covered by CU-COPPER DESIGN and are the buyer's responsibility. If a package is held or returned due to unpaid fees, the order will not be eligible for a refund. See our full Shipping Policy for details.
Do you ship internationally?
We currently ship to the US, Canada, United Kingdom, and select European countries. If your destination isn't listed at checkout, please contact us and we'll do our best to accommodate your order.
How long does it take to receive a custom order?
Because every piece is handcrafted to order, lead times vary by product and complexity. Standard items typically ship within 14–20 business days; custom or bespoke orders may require additional time. You'll receive an estimated timeline when your order is confirmed. We never rush craftsmanship — quality takes precedence.
Care & Maintenance
How do I care for my copper piece?
Copper is a living metal — its appearance evolves beautifully over time. Whether you prefer to preserve the original shine or allow a natural patina to develop, proper care makes all the difference. Visit our dedicated Copper Cleaning & Care Tips page for detailed guidance.
Returns & Exchanges
What is your return policy?
All sales are final. Because every piece is custom-made to order, we do not accept returns or exchanges. Items cannot be restocked or resold. Please review our full Refund Policy before purchasing.
What if my order wasn't delivered due to carrier or customs fees?
If a package is held or returned by the carrier due to unpaid COD fees, customs duties, or import taxes, the order is not eligible for a refund. These fees are the buyer's responsibility. Please ensure you are aware of any applicable fees before placing your order.
Can I cancel my order?
As all products are made to order, cancellations are not accepted once production has begun. Please contact us immediately at copperdesign@mail.com or +1 (778) 242-3080.