Custom Order Policy
All orders at CU-COPPER DESIGN are custom, handcrafted, and made to order. As a result, all sales are final. We do not accept returns, exchanges, or cancellations once production has begun.
No Returns or Exchanges
Because each item is individually crafted to order, we are unable to accept returns or offer exchanges. Items cannot be restocked or resold.
Damaged Items
Items damaged during shipment are not eligible for a refund. We strongly recommend purchasing carrier insurance at the time of shipment to protect against transit damage.
Non-Delivery
CU-COPPER DESIGN is not responsible for non-delivery caused by unpaid carrier COD fees, customs duties, import taxes, or brokerage fees. These charges are the buyer's responsibility. Non-delivery resulting from refusal or inability to pay such fees does not qualify for a refund or chargeback.
Order Cancellations
Cancellations are not accepted once production has begun. If you need to make changes to your order, please contact us immediately after placing your order.
Disputes & Chargebacks
By placing an order, the buyer agrees to these terms. CU-COPPER DESIGN reserves the right to submit evidence to the card issuer in the event of a dispute or chargeback.
Contact Us
If you have any questions about your order, please reach out before purchasing:
- Email: copperdesign@mail.com
- Phone: +1 (778) 242-3080
- Hours: Mon–Fri 8AM–9PM, Sat 9AM–5PM, Sun 11AM–5PM (Pacific Time)